How to Place an Order:  
Orders can be placed on our website 24 hours a day 7 days a week. Want to email or talk to a sales person? We welcome you to contact our sales department to chat with our knowledgeable sales representatives.
 
Payment Options:
We accept VISA, MasterCard, American Express, Discover Card, and wire transfers. We accept purchase orders from government agencies, educational institutions, and corporations. All purchase orders are subject to credit approval. Please contact our sales department for all purchase order inquiries.
 
Order Verification / Fraud Prevention: 
All orders placed through Plasmawholesale.com are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information.

In order to guard against fraudulent activity, Plasmawholesale.com must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay in the processing time.

If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.

We are currently unable to process any credit cards that are billed to an address outside of the United States.
 
Order Confirmation:
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order had been received.

You will also receive an order confirmation via email after completing your order online or by phone. An email address* is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from customerservice@Plasmawholesale.com.

* We will never share your email address with unrelated 3rd party except as necessary to fulfill transactions that you initiate. Click here to see our privacy policy.
 
Order Processing Time: 
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines.
 
Order Status and Tracking Information: 
You can check the status of your order on our website at anytime by signing in to My Account. Enter your email address and password to view the status of all existing and previous orders. You may also contact our Customer Support for order status information.
 
Order Change / Cancellation:  
You may request an order change or cancellation by phone as long as it has not been processed for shipping. Since orders are usually processed quickly, notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time. Please contact our Customer Support line to request a change or cancellation.

If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost.

If the order payment was through check or money order, we will refund you by check after 21 business days following the receipt of your check or money order.

We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.
 
Rebates:
Plasmawholesale.com wants to ensure that you get the best possible prices anywhere. We will make every effort to notify you about any additional savings that may be available through manufacturer rebates. Please recognize that manufacturer rebates are under the control of the manufacturer, not Plasmawholesale.com.

Please visit our rebates section to view current and expired manufacturer rebates.

Rebate programs vary greatly between manufacturers and models; each rebate program has its own set of terms and conditions. Please make sure to follow all the rebate terms and conditions instruction carefully since failure to do so may lead to the forfeit of a rebate claim.

Here are some helpful tips:

DON'T TOSS THE BOX:
With most rebates it is necessary cut off* and send in the original UPC code and/or serial number printed on the items' packaging.

KEEP THOSE RECEIPTS:
Many rebates require you to mail in the original sales receipt for proof of purchase. Therefore always keep a copy for your records.

MAKE COPIES OF EVERYTHING:
On occasion rebate fulfillment centers will have no record of your rebate claim. You may have to resubmit your application.

DO NOT DELAY:
After your purchase, there may be as little as one week to send in the rebate claim.

BE SURE TO FOLLOW UP:
If you receive no communication regarding your claim within the specified response time, please contact the rebate center listed on the rebate form.

SORT YOUR MAIL CAREFULLY:
Make sure you do not inadvertently discard your rebate check along with any junk mail you may have received.

We are not responsible for rebates denied because of a late claim, improper submission, or any for any reason a rebate was not redeemed or not redeemable.

* Important Note: Products offering mail-in-rebates are non-returnable to Plasmawholesale.com once the rebate claim has been submitted. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also not returnable; a credit or exchange will not be processed even if a return authorization was issued and your return was accepted. Please contact our customer service department if you have any questions before removing the UPC code from your product.
 
Shipping Address Change: 
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping destination.
 
Backorders: 
Every item sold on our website has an inventory status message alerting if the item is immediately available or not. Some items may be advertised for pre-sale on our website with an approximate ship date in the inventory status message.

If an item in your order is not in stock, we will not hold the rest of your order until the item is available*. We will ship the available items and backorder the item that is not in stock, provided that the available item on your order is not an accessory to the backordered item.

In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise. You may always cancel a backorder for a full credit by contacting our Customer Service department.

Plasmawholesale.com will not bill your credit card for an item that is not in stock. Occasionally, an item is found to be out of stock after the order has been processed due to an inventory discrepancy. We will credit your account for the value of that item if it is not expected shortly. If the backordered item becomes unavailable to us we will notify you via email and issue a full credit if your card has already been charged.

* Does not apply to orders being shipped outside the U.S., or orders being shipped via USPS.
 
Drop Shipping: 
All items purchased from Plasmawholesale.com are shipped from our warehouse. In some circumstances Plasmawholesale.com will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time (e.g. special order item, or in the unusual event that a backordered item is not expected to arrive at our fulfillment center within a reasonable time.)
 
International Orders: 
We currently do not accept orders for shipment outside the U.S.
 
Order Acceptance and Limitations: 
Any order confirmation (electronic or paper receipt) given to you through Plasmawholesale.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Plasmawholesale.com reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

Given the popularity and shortage of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Plasmawholesale.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.

We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend on reselling products offered through Plasmawholesale.com.
 
Pricing: 
Due to the fast pace of the consumer electronics industry, and our determination to provide our customers with our best possible pricing and up-to-the-minute savings, all prices are subject to change without notice.

Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference.

The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site.

Price Protection Policy:  Due to the unpredictable nature of the technology market, we cannot offer price protection credits on merchandise previously purchased on our site. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time.

 
 
Taxes: 
Plasmawholesale.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of New York. We do NOT charge sales tax on any orders shipped to other states. If your credit card billing address is in the state of NY and your ship to address is not, you will not be charged sales tax. A 8.375% sales tax is automatically calculated on both the value of the product's and the shipping charge as required by New York State law.
 

   Returns

Return Policy: back to top
You may return* merchandise purchased from Plasmawholesale.com for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 30 calendar days after taking delivery; it will be valid for 14 calendar days after it is issued.

Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Plasmawholesale Return Policy. Products that are returned to Plasmawholesale with a missing, damaged or altered serial number will be refused RMA service and returned to you.

*Exceptions apply. See below
 
Refunds:
A processing fee of 10 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee will still apply. This fee applies to open and unopened boxes. We will only refund the value of the merchandise returned, not the shipping charge.
 
Exchange: 
If you purchased a product from Plasmawholesale.com that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.
 
Defective items:
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however a 10 percent processing fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace an item that was defective prior to receipt, without a restocking fee.
 
Damaged items: 
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
 
Return shipping: 
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
 
Replacement: 
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
 
How to Return Merchandise:  
Please contact our toll free number. If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Plasmawholesale.com.
 
Return Exceptions:
Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned.

� A/V Furniture
� A/V Receivers
� Consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, and ink.
� Power Centers
� HDMI Cables
� Extended Warranty Policies
� Software (after opened)
� Televisions
� Wall mounting brackets
� Special order items

* All televisions come with a full Manufacturers Warranty. All TVs over 26" include in-home service. If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. Plasmawholesale.com can help you locate your nearest Authorized Service Center.
 

   Shipping Options and Destinations

FedEx:  
All merchandise except for oversized items (e.g. plasma and rear projection televisions) advertised on Plasmawholesale.com are usually shipped via FedEx.

All packages shipped from Plasmawholesale.com require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address, so that we may keep you informed on the status of your order, and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Plasmawholesale.com.
 
United States Postal Service (USPS): back to top
If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 to 10 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Plasmawholesale.com will contact you before the order is processed.
 
Oversized Merchandise Delivery: back to top
Oversized merchandise (plasma, rear projection and LCD televisions over 42") are shipped via a trucking company that specializes in Home Delivery. Since these items are large and fragile they require special handling and cannot be shipped via standard delivery methods.

Merchandise shipped via this specialized Home Delivery service will be delivered in 5-7 business days following the shipping day. A shipping company representative will contact you while the TV is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00am and 5:00pm Monday through Friday. If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee.

The following Home Delivery options are available for oversized merchandise:

Threshold Delivery: A single driver will deliver the merchandise to your front entrance (threshold), provided that it is on ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance (threshold) that doesn't require stairs. If the entrance requires a flight of stairs please select our White Glove Service.

White Glove Delivery: A team of two drivers will deliver the merchandise to any room at the destination address. Your merchandise will be unpacked and placed anywhere you desire*, and all the debris will be removed (does not include assembly or installation).

Oversized Merchandise Acceptance Instruction: We take every precaution during our shipping preparation process to ensure that oversized merchandise gets to you in perfect condition. Every shipment is individually palletized and is affixed with special fragile caution labels as well as a Drop n' Tell sensor.

Although it is unusual for our oversized merchandise, shipped via our special Home Delivery trucking company, to sustain damage during transit, it is important to inspect the merchandise upon delivery! Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage. It is not necessary to lift the merchandise out of the carton for inspection; you may simply remove the plastic tabs located on the side of the box, and then easily slide it off the merchandise.

Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do not refuse the delivery if you notice damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment. Also, please recognize that the Drop n' Tell sensors (attached to the outer carton) are extremely sensitive, and may indicate that the TV was dropped even though there is no damage at all. If the drop-n'-tell sensor was triggered, please indicate so on the bill of lading (BOL), and inspect the merchandise for physical damage (inspect the TV frame and screen for cracks).

If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery and make a notation describing the damage on the delivery manifest receipt. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been damaged.

Additional fees for oversized merchandise delivery will be applied to the following circumstances:

Redelivery (oversized merchandise only): If you are not at the delivery location when the driver attempts delivery during the scheduled delivery time window, or request the driver to come back at a later time, there will be a $50 charge.

Refused Delivery (oversized merchandise only): If you refuse delivery on merchandise that is not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to our standard 20% return processing fee.

Special Delivery: To request a Special Delivery time window, please inquire with the delivery scheduling agent when they contact you to arrange a delivery appointment. If a special delivery is performed upon your request, you will be billed through Plasmawholesale.com based on the following rates.
Delivery before or after hours (before 8:00am, after 5:00pm) - $50
Smaller time window - $50
Saturday Delivery - $50
Sunday or Holiday - $100
* Oversized merchandise will be carried two flight of stairs if necessary. There will be a $50 fee for each additional flight of stairs.
 
 
Non-Deliverable addresses: 
Mail box drop off locations
Hotels, Motels, etc.
Trade shows, Conventions, Conferences